Terms & Conditions

Introduction
www.rosemadina.com ("Website") is owned and operated by ROSE MADINA ("Rose Madina", "we", "us"), with delivery services provided by Ekart. India is Rose Madina's country of domicile.
If you have any questions regarding the Website or these Terms & Conditions, or if you have any complaints regarding products purchased through the Website, you may contact us at madinacustomer1@gmail.com.
Acceptance of Terms
By accessing or using any part of this Website, you agree to be bound by these Terms of Service. If you do not agree with all the terms and conditions of this agreement, you may not access the Website or use any services.
These Terms apply to all users of the Website, including browsers, vendors, customers, merchants, and contributors of content.
Use of Website
These Terms and any other policies referenced herein apply to your use of and access to the Website and any related applications through which you may purchase products or services from Rose Madina.
By using this Website, you agree to these Terms and Conditions. If you do not agree, you must stop using the Website immediately.
We may update these Terms from time to time, and any changes will become effective once published on the Website.
Please note that some options available on the Website may not be available through mobile devices or applications.
Rose Madina reserves the right to suspend, withdraw, or modify access to the Website without notice.
You agree that all information provided during registration is accurate and up to date.
Payments
We accept payments through Visa and MasterCard credit/debit cards and other supported payment methods in currencies including INR, AED, QAR, OMR, BHD, and others where applicable.
Customers must ensure that the payment details provided are accurate and belong to the cardholder making the purchase.
Linked Websites
The Website may contain links to third-party websites. Rose Madina is not responsible for the content, availability, privacy practices, products, or services offered by such websites.
User Content
Any content uploaded by users may be treated as non-confidential and non-proprietary. Rose Madina reserves the right to use, reproduce, modify, or distribute such content as necessary.
Users are responsible for any content they post on the Website.
Purchase of Products
All product listings on the Website are invitations to purchase and do not constitute a binding offer.
Orders are subject to acceptance by Rose Madina. We reserve the right to refuse or cancel any order at our discretion.
Examples include:
• Products being unavailable or incorrectly priced
• Payment authorization failure
• Shipping restrictions on specific products
• Invalid or freight-forwarding delivery addresses
An order confirmation email acknowledges receipt of your order but does not confirm acceptance.
Acceptance occurs only after dispatch confirmation has been sent.
Prices
All prices displayed on the Website are for the products only and may change without prior notice.
Price changes will not affect orders that have already received a dispatch confirmation.
Payment Terms
The total amount payable includes the product price and any applicable shipping charges.
Customers are responsible for ensuring that payment information is accurate and valid.
Rose Madina is not responsible for any fees charged by banks, payment providers, or card issuers.
Invoicing
Rose Madina may issue invoices electronically where permitted by law.
Delivery and Risk
Orders will be processed according to the estimated delivery timelines published on the Website.
Orders placed after business hours, weekends, or holidays may be processed on the next working day.
Delivery services are fulfilled through Ekart and related logistics partners.
Customer delivery information such as name, address, and contact number may be stored solely for delivery purposes.
Cancellation and Returns
Product cancellations and returns are governed by the Rose Madina Returns & Cancellation Policy.
Any statutory consumer rights applicable under law remain unaffected.
Age Requirements
If a product has a minimum age requirement, by ordering such product you confirm that you meet the required age criteria.
Rose Madina reserves the right to cancel orders where age requirements are not met.
Messaging & Communication (SMS / RCS / WhatsApp)
By sharing your mobile number with Rose Madina, you agree to receive communications via SMS, RCS, WhatsApp, and other messaging platforms.
These communications may include:
• Order confirmations and delivery updates
• Customer support messages
• Promotional offers and discounts
• Account-related notifications
All communications are sent in compliance with applicable Indian regulations, including TRAI guidelines.
Your contact details are handled according to our Privacy Policy and are never sold to third parties.
Governing Law
These Terms of Service and any agreements between you and Rose Madina shall be governed by and interpreted in accordance with the laws of India.